Emergency services personnel are expected to uphold integrity, demonstrate professionalism, and show respect in all roleplay interactions. This Code of Conduct applies to emergency services personnel, ensuring fair and immersive roleplay. Players must follow server rules, stay in character, and avoid metagaming, powergaming, or fail roleplay. Emergency vehicles, weapons, and tools should be used responsibly, and all personnel must adhere to roleplay procedures for arrests, medical responses, and emergencies. Communication should be clear, respectful, and professional, with the proper use of radio and dispatch systems. Misconduct, including breaking character, exploiting game mechanics, or disregarding roleplay standards, must be reported to server staff with appropriate evidence. Violations may lead to warnings, suspension, or removal from emergency roles, with severe cases resulting in server bans. Adhering to these standards fosters a high-quality, engaging, and fair roleplay environment for all players.

To maintain a professional and uniform appearance within BOTH DISCORDS, it will now be mandatory for all members to have their RP name and callsign formatted exactly as it appears in the official agency roster. This policy ensures consistency and clarity across all communications. Please update your Discord name accordingly at your earliest convenience. Failure to comply may result in administrative action. Thank you for your cooperation in keeping our community organized and professional.

Efficient Law Enforcement Response

• Officers should respond to calls based on necessity, ensuring resources are used efficiently and appropriately. Non-urgent calls should be handled by the minimum number of officers required, and additional units should only respond when the situation demands it. Officers should avoid self-assigning to calls unless Dispatch is not active and should clear from scenes when no longer needed. Supervisors will monitor responses to prevent unnecessary overstaffing, and officers are expected to exercise discretion in requesting backup. Failure to adhere to this policy may result in corrective action.

Incident Reporting

• Immediate Reporting: Notify the dispatcher or commanding officer of incidents promptly.

• Accurate Documentation: Complete all required reports within 24 hours of the incident.

Scene Management

• Scene Command Protocol: When officers arrive on scene involving a barricaded or hostile subject, they shall not attempt to make entry into any structure or confined area without the presence and assistance of a Specialized Response Team (SRT) from any available agency. Officers must prioritize scene containment, communication, and safety by securing a perimeter and maintaining a tactical advantage while awaiting specialized units. Rushing into high-risk situations without proper support endangers both officers and civilians and is strictly prohibited.

  Exception: Entry may only be made without an SRT if officers on scene reasonably believe that the hostile individual poses an immediate and active threat to the lives of others within the structure, and that failure to act would likely result in serious injury or loss of life. In such cases, officers must use their best judgment, coordinate closely, and notify supervisors immediately.

  The first arriving officer shall assume initial scene command until relieved by a supervisor or designated command staff. All personnel must ensure command integrity is maintained throughout the incident.

Equipment Use

• Maintenance: Regularly inspect and maintain issued equipment.

• Proper Use: Only utilize equipment for its intended purpose and per training.

• Initial Training: Before patrolling independently, all emergency services personnel must successfully complete the training mandated by their respective agency. This training equips members with a thorough understanding of roleplay expectations, departmental procedures, and emergency response protocols. Until completion, personnel are limited to supervised ride-alongs or training sessions. Non-compliance with training requirements may result in delayed role assignment or removal from emergency services. Exceptions to training requirements may only be granted with the explicit approval of Agency 01.

• Ongoing Training: To maintain high standards and ensure ongoing development, emergency services personnel may be required to participate in continuous training sessions as mandated by their agency. These sessions reinforce critical skills, update personnel on procedural changes, and enhance roleplay quality. Agencies have the authority to set attendance requirements for ongoing training, and failure to comply may result in disciplinary action, reassignment, or removal from emergency services roles.

• Specialized Training: Specialized units, such as SWAT, K9, or Rescue, must attend regular meetings and training sessions to maintain proficiency in their roles. These units require advanced skills and coordination, making ongoing training essential for operational effectiveness. Failure to attend mandatory specialized training may lead to suspension from the unit or reassignment to standard duties.

• Uniform Standards: Wear issued uniforms in accordance with your agency guidelines.

• Personal Appearance: Maintain a neat and professional appearance at all times.

• Identification: Display issued identification badges during active duty, unless in an authorized undercover capacity.

• Face Coverings/Masks: Officers are only permitted to wear face coverings or face masks during active surveillance, take-downs, or other special operations as part of authorized law enforcement activities. Face coverings may not be worn during routine patrols unless actively engaged in special operations that require concealment for tactical purposes.

All law enforcement vehicles must meet their specific agency standards.

Agencies have the discretion to restrict the use of vehicles that would be considered rare or uncommon in real-life scenarios. This ensures a realistic and immersive experience within the community. Additionally, if an agency wishes to limit the deployment of a specific vehicle to a specific number of active units at a time, they are permitted to enforce such a restriction. These limitations help maintain authenticity and prevent an oversaturation of uncommon vehicles in daily operations.

Agency leadership is required to complete the Specialized Vehicle Import Request form in order to obtain any vehicle that falls under the category of specialized. Specialized vehicles may include, but are not limited to, sports cars, armored units, oversized or extraordinary vehicles, and other unique vehicle types that deviate from standard fleet issue. This request must be submitted with proper justification and supporting documentation. Once submitted, the application will be reviewed by the Office of Emergency Services (OES) to ensure the request aligns with operational needs, agency purpose, and public safety standards. The OES reserves the right to approve or deny any application based on its evaluation. No specialized vehicle may be imported or utilized without prior written approval from the Office of Emergency Services.
The form can be found here: https://www.paradisecoastrp.com/oes-forms

"Glass Light" vehicles are strictly prohibited due to their unrealistic nature.

• Violations: Noncompliance with OES policies will result in disciplinary action, up to and including termination.

• Reasoning: Disciplinary actions must be accompanied by a clear justification and shall be made publicly available.

• Investigation: All incidents will be investigated fairly and promptly.

• Appeals: Personnel may appeal disciplinary actions in accordance with OES grievance procedures.

The Emergency Services (ES) Director holds sole discretion over all personnel decisions within the Office of the Director, including promotions, demotions, disciplinary actions, and any other organizational movements issued by said office. All such decisions are final and made based on operational needs, performance, and the best interests of the organization. The ES Director is given Executive Authority in all matters relating to Emergency Services operations and the Governor (Ownership) shall not overturn, override, or interfere with any actions taken by the ES Director in these matters.

The Office of Emergency Services (OES) serves as the highest authority within the Emergency Services management structure. Due to the critical nature and leadership responsibilities of this office, all additions, removals, or reassignments of personnel to the OES shall require the sole authorization of the Emergency Services Director.

No personnel shall be assigned to or removed from the Office of Emergency Services without the explicit written approval of the Emergency Services Director. This policy ensures the continuity, oversight, and operational integrity of emergency services management.

Step 1: Informal Resolution

• Initial Discussion: Employees are encouraged to address grievances informally with their immediate supervisor as soon as possible.

• Resolution Effort: Supervisors must attempt to resolve the grievance as soon as possible.

Step 2: Formal Grievance Submission

• Written Complaint: If unresolved, the employee may submit a formal written grievance to their department head within a reasonable time of the informal resolution attempt.

• Details Required: The grievance must include a description of the issue, relevant dates, and desired resolution.

• Acknowledgment: The department head will acknowledge receipt within a reasonable time.

Step 3: Investigation

• Investigation: The department head or designated official will conduct a thorough investigation, including interviews and document review. This process must be completed in no longer than a week of the initiation of the investigation.

Step 4: Appeal Process

• Appeal Submission: If dissatisfied with the decision, the employee may appeal to the OES Director; only after an investigation has been completed.

• All documentation of the investigation must be submitted to the Director for review.

• Review: The Director will review all relevant materials and may request additional information or hearings.

• Final Decision: A final written decision will be provided. This decision cannot be revoked unless new evidence is submitted that points in favor of revocation.

Non-Retaliation Policy

• Protection: Employees filing grievances in good faith are protected from retaliation.

• Accountability: Any acts of retaliation will result in disciplinary action.

If all necessary steps have been followed, click this link to begin the Grievance Request: https://www.paradisecoastrp.com/oes-forms

Effective immediately, I will be strictly enforcing the Chain of Command. All issues, concerns, or feedback must be directed to your next supervisor in line. These matters should not come directly to me unless your leadership/command team has already addressed them and agreed that my involvement is necessary.

This process ensures that concerns are handled efficiently and fairly while respecting the roles and responsibilities of our leadership team. Your cooperation in following this policy is greatly appreciated and will help maintain order and professionalism in our community.

Secondly, I will begin convening Joint Command meetings at least monthly (but possibly more depending on availability) with all agencies in a single room to address concerns or other issues. This will ensure that all agencies are aligned and working towards a common goal. So be sure to voice your ideas or concerns with your immediate supervisors who should be sending them up the chain and making their way into these meetings.

The Assistant Emergency Services Director serves as a key leadership figure within the Emergency Services Department and is authorized to act on behalf of the Office in matters pertaining to disciplinary procedures. This includes conducting investigations, issuing formal warnings, recommending suspensions, and ensuring compliance with departmental conduct standards. Any disciplinary actions issued by the Assistant Director are subject to review, just as any other disciplinary actions, and may be revoked, amended, or enforced at the discretion of the Emergency Services Director. However, the Assistant Director does not possess the authority to implement or alter departmental policy without prior written authorization from the Director. In addition to disciplinary oversight, the Assistant Director is expected to assist in the coordination of inter-agency operations, supervise daily departmental functions, provide leadership during emergency responses, and support training and development initiatives for personnel. The Assistant Director shall also act as the primary point of contact in the absence of the Director and is responsible for maintaining continuity of operations while ensuring all actions remain within the scope of approved departmental guidelines and protocols.

Radio communication must remain concise and focused on essential information. All transmissions must stay in-character to maintain immersion, and breaking character is prohibited. Emergency or mission-critical messages have priority, and all communication should be clear and professional. Violations of this policy may result in disciplinary action.

Any agency personnel transfers will now be logged through the Office of Emergency Services database.

Transfers are not entitled to a matching rank or higher rank. It is the decision of the 01 only for what rank is given.

No agency shall approve the transfer of any person(s) without the primary approval of the Director of Emergency Services. Additionally, no agency personnel shall assume the duties of the agency they intend to transfer into until the transfer process is complete. If the Director of Emergency Services does not respond within 12 hours, the transfer may be provisionally approved if both agency heads agree to the transfer. Failure to obey these guidelines will result in disciplinary action.

Personnel who transfer agencies will be added to the OES Transfer Database. After initiating their second agency transfer, a one-month transfer cooldown will be enforced.

All agencies have the discretion of enacting any type of condition to the transfer.
Conditions can only include:

• A 2 week waiting period for finding replacement (only if necessary)

• Blacklisting from agency (can be revoked at the discretion of the 01).

Rank transfers from other communities into our FiveM server are permitted; however, they are not guaranteed and will be evaluated on a case-by-case basis. The final decision on the rank granted to a transferring member rests solely with the 01 of the receiving agency. It is the 01's responsibility to verify the individual's experience, qualifications, and suitability for the requested rank. Additionally, the 01 assumes full responsibility for the performance and conduct of any transferred member within their agency. Any issues arising from a transferred member’s performance will be addressed directly with the 01, who may adjust ranks or take corrective action as necessary.

Furthermore, the Emergency Services (ES) Director retains the authority to discipline, demote, or terminate any personnel from any agency at any time, ensuring the integrity and professionalism of all emergency services within the community.

No agency personnel are permitted to participate in ride-alongs with another agency unless the ride-along is part of a pre-approved joint agency operation. Such operations must have prior approval from the respective agency heads (01s) or the Director of Emergency Services.

Violations of this policy will be investigated by the Office of Emergency Services. Personnel found to be in non-compliance may face disciplinary measures up to and including suspension or termination, depending on the severity of the violation.

Exceptions

This policy does not apply to:

• Mutual aid responses where personnel from multiple agencies are actively deployed under a unified command.

• Training programs approved by the Director of Emergency Services.

• This does not apply to civilian ride-alongs.

The use of deadly force by law enforcement officers is a measure of last resort and is authorized only when an officer reasonably believes it is necessary to prevent imminent death or serious bodily harm to themselves or others. Officers must evaluate the totality of circumstances and exhaust all reasonable alternatives before resorting to deadly force. Actions must be proportional to the threat posed, and the decision to use deadly force must be based on clear, immediate danger rather than speculative or non-lethal situations. Every use of deadly force will be subject to rigorous investigation to ensure compliance with legal and ethical standards.

The Office of Emergency Services strictly prohibits shooting out vehicle tires except in cases of an imminent deadly threat where no other reasonable options are available to protect life. The discharge of any firearm is considered a use of deadly force and must meet the corresponding threat level. Simply fleeing in a vehicle does not constitute a deadly threat and does not justify the use of firearms. All such incidents will be thoroughly reviewed to ensure compliance with this policy and public safety standards.

The San Andreas Fish and Wildlife Department is a sworn state law enforcement agency with full law enforcement authority and statewide jurisdiction. Officers within the department are fully empowered to enforce both state and federal wildlife laws, including the authority to make arrests. While these officers possess the legal ability to conduct traffic stops and enforce general laws, their primary mission is centered on the protection and conservation of the state's natural resources. This includes enforcing wildlife conservation laws, overseeing boating safety regulations, and upholding environmental protection statutes. Additionally, San Andreas Fish and Wildlife officers are authorized to enforce certain federal laws related to natural resource protection, working closely with state and federal agencies to preserve the ecological integrity of San Andreas.

Per directive from the Director of Emergency Services, the San Andreas Fish and Wildlife Department is expected to place a strong emphasis on fulfilling its core responsibilities related to wildlife enforcement and environmental protection. As such, Fish and Wildlife officers shall not take primary responsibility for calls for service that occur outside of designated wildlife areas. While they may provide support to other agencies when appropriate, their primary focus must remain on enforcing laws and regulations within their specialized jurisdiction to ensure the conservation and safety of San Andreas' natural habitats and resources.

Agencies are authorized to employ Auxiliary Personnel to support their operations by providing additional law enforcement presence on a part-time basis. These personnel are intended for individuals who may not be regularly active but still wish to serve the community in a limited capacity. Auxiliary Personnel are not permitted to hold any formal rank within the agency and are therefore excluded from the command structure. Additionally, they are not eligible for participation in any specialized units or subdivisions. Auxiliary Personnel will not be required to meet any minimum activity or hour requirements, allowing them the flexibility to contribute when available. Their role is strictly to assist with general duties as needed, under the supervision of full-time or ranked personnel, ensuring that departmental standards and chain of command are maintained.

It is at the discretion of each agency's 01 to determine whether or not their agency will allow the employment of Auxiliary Personnel. The 01 may choose to authorize or restrict the use of Auxiliary personnel based on the unique needs, goals, and structure of their agency.

All officers are required to transport individuals they arrest, regardless of whether their patrol vehicle is equipped with a partition (cage). The arrested individual must be thoroughly searched and handcuffed with their hands behind their back prior to transport. In the absence of a cage-equipped vehicle, the arrestee shall be secured in the front passenger seat. A cage-equipped unit may only be requested if the arrestee is displaying violent or aggressive behavior, or if the officer reasonably believes the individual poses an escape risk. Officers are responsible for ensuring the safety and security of the arrestee and themselves during all transports.

Supervisors holding the rank of Sergeant or higher are permitted to request a unit from the same agency to transport an individual they have arrested; however, this is only acceptable if circumstances do not reasonably allow for the supervisor to conduct the transport themselves.

The Emergency Services (ES) Director holds the authority to modify, amend, or introduce new policies, including agency-specific policies, at any time and without prior notice. However, any changes or additions must be accompanied by a public announcement detailing the updates to ensure transparency and awareness within the community. These announcements will serve to inform all relevant personnel and members of the adjustments made to existing policies or the implementation of new regulations.